Privacy Policy
This policy explains how Move Craft Ltd collects, uses and protects your personal information when you use our website, contact us or book a move with us. We follow the UK GDPR and the Data Protection Act 2018.
1. Who we are
Move Craft Ltd is the controller of your personal information.
Registered in England and Wales, company number 16532606
Address: 6A Whiteford Road, Slough, SL2 1JX
Email: Contact@movecraft.co.uk
Phone: 07424 862077
2. What information we collect
Information you give us
- When you request a quote or contact us: your name, phone number, email address, the addresses you are moving from and to, your move date, property size and any notes you add, such as stairs, parking or large items.
- When you call, email or message us on WhatsApp: your contact details and what you tell us.
- When you book: details needed to carry out and invoice the move, such as access information and the items to be moved.
Information we collect automatically
- When you use our website: your IP address, browser and device type, the pages you view and how you arrived, collected through cookies and similar technologies (see section 7).
Reviews
If you leave us a review on Google or another platform, that platform controls what it publishes. We may quote public reviews on our website with the reviewer's name as shown on the platform.
3. How we use your information and why
| What we do | Lawful basis |
|---|---|
| Reply to your enquiry and prepare a quote | Steps at your request before entering a contract, and our legitimate interest in answering enquiries |
| Carry out your move and invoice you | Performing our contract with you |
| Keep accounting, tax and insurance records, and handle claims | Legal obligation, and our legitimate interest in protecting our business |
| Improve our website and understand how it is used | Your consent where we use non-essential cookies, otherwise our legitimate interest |
| Send you marketing messages | Your consent. You can withdraw it at any time |
| Prevent fraud and keep our website secure | Our legitimate interest |
We do not make decisions about you by automated means, and we do not sell your personal information.
4. Who we share it with
We share information only where needed to run our business:
- Crew members or partner firms who help carry out your move.
- Service providers such as our website host, email provider, WhatsApp (Meta) and Google, which provides services like Google Business Profile and analytics.
- Our accountants, insurers and professional advisers.
- Police, courts or other authorities where the law requires it.
These providers may only use your information to provide services to us.
5. Transfers outside the UK
Some providers, such as Google and Meta, may process information outside the UK. Where they do, we rely on safeguards the UK GDPR permits, such as the UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.
6. How long we keep it
- Enquiries that do not lead to a booking: up to 12 months.
- Customer and invoice records: 6 years after the end of the tax year, as accounting rules require.
- Insurance claim records: for as long as the claim and any legal time limits need.
- Marketing preferences: until you withdraw consent.
When we no longer need information, we delete it or anonymise it.
7. Cookies
Cookies are small files stored on your device. We use essential cookies that make the website work. We may also use analytics cookies to see how visitors use the site. We ask for your consent before setting non-essential cookies, and you can change your choice at any time through our cookie settings or your browser settings. Blocking some cookies may affect how the website works.
8. Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct information that is wrong or incomplete.
- Ask us to delete your information in certain situations.
- Ask us to restrict how we use it.
- Object to us using it, including for direct marketing.
- Ask for your information in a portable format where it applies.
- Withdraw your consent at any time, where we rely on it.
To use any of these rights, email Contact@movecraft.co.uk. We aim to reply within one month. It is free, and we may ask you to confirm your identity first.
9. Keeping your information safe
We use reasonable technical and organisational measures to protect your information, such as access controls and secure connections. No online system is completely secure, so please take care with what you send us.
10. Children
Our services are for adults. We do not knowingly collect information from anyone under 18.
11. Links to other websites
Our website may link to other sites, such as Google or social media. We are not responsible for their privacy practices, so please read their policies.
12. Complaints
If you have a concern, please contact us first and we will try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or by phone on 0303 123 1113.
13. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
14. Contact us
Questions about this policy or your information: Contact@movecraft.co.uk or 07424 862077.